As a customer, according to the applicable legislation, you have the right to return the goods within 14 days (see detailed description below)
If you decide to return the goods, please send us an email to the address firstname.lastname@example.org where you state the number of your order or invoice as well as the number of the account to which we will return the money as soon as the goods are returned to us.
Do not send the goods back for cash on delivery!!! When we receive the goods, we have to check whether they are not damaged and then we will send the money to your account
DETAILED LEGAL DESCRIPTION:
The buyer acknowledges that he cannot withdraw from the contract, the subject of which is the sale of goods
which is subject to rapid deterioration or spoilage
enclosed in a protective packaging that is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery.
Withdrawal from the contract by the buyer – consumer
The consumer is entitled to withdraw from the contract without giving a reason within fourteen calendar days from the receipt of the goods or from the conclusion of the contract for the provision of services in accordance with §7 par. 1 of Act no. 102/2014 Z. z.. If the consumer withdraws from the contract, he bears the costs of returning the goods to the seller according to §10 par. 3 of Act No. 102/2014 Coll.
The consumer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods no later than 14 days from the date of withdrawal from the contract. The deadline according to the first sentence is considered to have been observed if the goods were handed over for transport no later than the last day of the deadline.
Withdrawal from the contract must contain a clearly formulated statement of the consumer expressing his will to withdraw from the contract. The consumer shall notify the withdrawal in writing in the form of an email sent to email@example.com. Withdrawal from the purchase contract must contain the identification of the consumer, the number and date of the order, the exact specification of the goods, the reason for the return of the goods (if any), the method for the seller to return the financial payment already received, especially the account number of the consumer.
The consumer can withdraw from the contract, the subject of which is the delivery of goods, even before the withdrawal period begins, that is, before taking over the goods.
According to § 10 par. 4 of Act no. 102/2014 Coll. as amended, entitled to demand reimbursement from the consumer for the reduction in the value of the goods, which occurred as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods.
Obligations of the seller upon withdrawal from the contract
The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the consumer all payments received from him on the basis of the contract or in connection with it, including the costs of transport, delivery and postage and other costs, and fees that were part of the consumer’s order; this does not affect the provisions of § 8 par. 5 of Act no. 102/2014 Coll. The return of goods must not be in the form of cash on delivery.
The seller is obliged to return payments to the consumer according to paragraph 1 of Act no. 102/2014 Z. z.. in the same way that the consumer used for his payment. This does not affect the right of the consumer to agree with the seller on another payment method, if no additional fees are charged to the consumer in connection with this,
The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest usual delivery method offered by the seller. Additional costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest common delivery method offered by the seller,
In case of withdrawal from the contract, the subject of which is the sale of goods, the seller is not obliged to return payments to the consumer according to paragraph 1 of Act no. 102/2014 Coll. before the goods are delivered to him or until the consumer proves that the goods have been sent back to the seller.
In accordance with § 1837 of the Civil Code, the consumer cannot withdraw from the contract: for the delivery of goods in closed packaging, which the consumer has removed or removed from the packaging and cannot be returned for hygienic reasons.
It is not possible to withdraw from the contract without giving a reason if the goods have already been partially consumed. It is also not possible to withdraw from the contract for goods whose nature precludes this, especially for hygienic reasons. If the returned goods are incomplete, damaged or visibly worn, the seller can claim damages.
Withdrawal from the contract by the buyer – entrepreneur
If the buyer is an entrepreneur, the buyer may be offered a substitute withdrawal from the purchase contract depending on the condition of the returned goods, the lost warranty and the current price of the returned goods. In case of non-agreement on terms acceptable to both parties, it is not possible to withdraw from the contract.